Refund policy

Refund & Return Policy

Overview

At Etimark Labels, most products are manufactured to order. To ensure customer satisfaction and prevent misunderstandings, we follow a sample approval process before full production begins.

Because custom labels are produced specifically for each customer, returns and refunds are limited as outlined below.

Sample Approval Process

For printed or custom-made labels:

  1. A sample, proof, or specification is provided to the customer for approval.

  2. Production begins only after the customer confirms that the sample or proof is correct.

  3. By approving the sample or proof, the customer confirms:

    • The design is correct

    • The size, material, and specifications are acceptable

    • The quality meets their requirements

Once approval is given and production begins, the order becomes non-returnable and non-refundable, except in cases of manufacturing defects or errors made by Etimark.

Non-Returnable Items

The following items cannot be returned or refunded once production has started:

  • Custom printed labels

  • Special-order materials

  • Non-standard sizes made to customer specifications

  • Any order produced after the sample or proof approval

Returns for Defective or Incorrect Products

If you receive products that are:

  • Defective

  • Damaged in transit

  • Incorrect due to our manufacturing error

Please get in touch with us within 5 working days of delivery.

We may request:

  • Photos of the issue

  • Batch or order details

  • A sample returned for inspection

If the issue is confirmed to be our responsibility, we will:

  • Replace the products, or

  • Issue a refund or credit, at our discretion

Blank Label Returns

Standard blank labels (non-custom sizes or materials) may be eligible for return if:

  • The items are unused

  • They are in original condition

  • The return is requested within 14 days of delivery

Return shipping costs are the customer's responsibility unless the return is due to our error.

Order Cancellations

  • Orders may be cancelled before production begins.

  • Once production has started, cancellations are not possible for custom items.

How to Request a Return or Report an Issue

Please contact us at:

Email: sales@etimarklabels.co.uk
Include your:

  • Order number

  • Description of the issue

  • Photos if applicable

Important Notice

By placing an order and approving any samples or proofs, you agree to this Refund & Return Policy.